Woodpecker Issue Tracker: an adaptable workflow management system for request, issue or bug tracking

Name: Woodpecker Issue Tracker
Author: AVS

Woodpecker Issue Tracker is a very flexible, adaptable and easy to use workflow and process management software for small and medium-sized enterprises as well as major organisations. Numerous customers are already using Woodpecker Issue Tracker to manage business processes, requirement management or bug tracking.

A compact overview of the manifold possibilites of Woodpecker Issue Tracker.

Project and language selection — After the login, the project selection appears. Here you choose your current project and the language you want to work with.

List existing issues — After choosing the project, the list view appears showing all issues of the project that were set "visible" for you. In this view you can freely sort and filter issues or blank columns. You can choose issues for editing or deleting or send them to a co-worker via e-mail.

Board view — If a board was created and u have the rights to use it u can switch from the standard list view to the board view.

Create / edit issues — Here you enter basic details for the issues e.g. description and priority. You can arrange the fields freely and make the filling out easier by selection lists or fixed or editable default values. In this view you can also edit an issue and change its status. E.g. the programmer changes the status from "in progress" to "testing", as soon he/she has fixed a bug. If required fields were defined, the status can only be changed if the required fields have been filled out.

Define the search filters — The filters let you determine which issues appear in the list view. Woodpecker IT offers a simple filter and the possibility to create more complex SQL-queries. You can save different filters and use them comfortably in the list view.

Send e-mails — To keep all project members up-to-date, Woodpecker IT offers various e-mailing functions. You can send more issues at once and determine single fields of the issues you want to send.

Import and export: CSV - interface — To import or export your data, CSV files (semicolon/newline separated list) operate as interface. This enables you to edit your project data on other applications (e.g. Microsoft Excel) as well and vice versa import existing data via CSV-format into your project.

Graphical evaluation of the project's course — To gain more control over the course of your project, Woodpecker IT features grapical evaluations. Use filters to decide which issues are evaluated in the charts. The different charts offer a clear overall view on your project.

Context-sensitive online help — The online help supports you if you want to look up functions and features of a mask. The context-sensitivity allows you to access the needed information directly and without lengthy searching through directories. If you need help, click the help icon and the needed information appears. Additionally to the descriptions of the functions you find examples in the online help. A comfortable full-text search is inclusive.

Create projects — First of all you have to create a project. To make life easier, the new project can be based on other projects. You can choose from various predefined template projects.

Define the workflow — Within the workflow a created issue runs through different statuses. Those statuses are freely definable. You can assign a different status to each single field.

Define the project table — You decide which fields of the issues are to be filled out. Any time you can add or delete fields and determine caption, type, size and default values. You can add a history field that automatically takes the minutes of the changes made to the field and determine that the field is a required field that has to be fielled out.

Set user permissions — You can determine in detail which functions each user is allowed to use and which information is visible for him/her. E.g. access to issues depending on the author or current status.

Set workflow permissions — You can decide if a user has write or read-only access to an issue, determine that the issue is invisible for the user and which status changes he/she is allowed to perform. These settings can change for different statuses the issue takes on.

Automail — You can select users who will automatically be informed via e-mail about a certain status change. The receiver can directly access the issue for editing by clicking the issue link in the e-mail, as long he/she is permitted to do so.

Workflow as matrix — Shows which status changes are present - can be modified one-by-one or row/column-wise

Issue and field access permissions — Status dependent access permissions for issues - can be modified one-by-one or row/column-wise

Status change permissions — Permissions for status changes - can be modified one-by-one or row/column-wise

Boards — Creation and modification of boards

The components to assure your success:

Flexible and completely web-based technology
The use of platform independent technologies only demand a webbrowser to use your Woodpecker Issue Tracker.
Versatile options of integration
The integrated interfaces are based on open standards to allow a simple and handy communication with your existing IT-infrastructure.
License based installation
A classic model for all companies which like to have a locally process management solution using an own server.
ASP-Hosting
The modern alternative for your business if you prefer a minimum of administrative efforts and highest flexibility.

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Peter Hoch, SIEMENS AG

Since we use Woodpecker IT, our quality management has improved by more efficient bug tracking and faster notification of the responsible co-workers. Thanks to the various setting possibilities, we were able to adjust Woodpecker IT according to our internal workflow and to manage all of our projects individually.

Altogether we save both time and money by the use of Woodpecker IT.

Josef Pichler, Wincor Nixdorf GmbH

We selected Woodpecker IT because it is a simple tool which can be used easily to administrate open issues, bugs and errors.

Since our projects in the software and solutions business are always completed in close co-operation with customers and external project partners, Woodpecker IT is ideal as web based tool. From our customers we only got very positive feedback about the decision and the use of Woodpecker IT so far.

Conclusion: We are pleased all around with this solution and can only recommend their use to each organization with range-spreading projects .

Egon Schwanzl, DAP-Software-Büro GmbH

The web-based tracking software of AVS is in use at the DAP software office since early in 2002. Before we implemented Woodpecker IT the bug and hotline management was recorded in xls-charts and sent to the responsible person via e-mail. This sometimes caused an incomplete flow of information and an enormous amount of e-mails.

Woodpecker IT provides comfortable recording and makes clear listings of maintenance and product requests possible, various filter options and user-friendly possibilities of grouping issues included. Our customers can enter their requests directly into the online database.

The conception of Woodpecker IT enables us to control the user permissions and makes sure that only defined projects are accessible and released for processing. Since the software now represents the homogeneous interface between quality work, software development and customer support, the flow of information between the the departments of our company has improved and the bug tracking and maintenance process has been quickened.

http://www.dap-systems.de

Andreas Scharl, Siemens AG

Woodpecker IT was used for the bug controlling in a software project with an external partner. Using Woodpecker IT made it possible to work together on the same data base in a simple manner and to make information available from both sides fast and constantly.

Due to the freely configurable workflows and field composition, as well as the data base structure with history entries and file attachments a high transparency of the project status could be achieved in an uncomplicated way by using

Woodpecker IT.

George Megarry, Director TGM Software Solutions Limited

We develop software for sheep recording. We have developed a comprehensive PC based recording system and linked to that, PDA based software for both Palm and Windows PDAs. The PDA software also runs on windows mobile PDAs which have an integrated RFID tag reader (electronic identification tag reader).

Before using Woodpecker IT, we did not have a good method of tracing programming bugs and issues.

Our biggest problem was that our program tester was based in England, our software programmer in Northern Ireland and our user base distributed across a number of countries including United Kingdom, Ireland and Canada

Woodpecker IT allows us to coordinate program issue tracking and resolution across these various locations. As company director, I get automated emails from tester and developer as each issue is raised, resolved and finished.

Kai Walter, Solution Architect SMT Business Infrastructure

Carl Zeiss SMT AG uses the Woodpecker IT primarily for the Issue Tracking of our business Intelligence solutions. By the model ASP Woodpecker IT is suitable for us in particular to the coordination of our external development partners. The free configuration of the structures and workflows helps us to use the Issue Tracker in different scenarios like project and application support.

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