The web-based tracking software of AVS is in use at the DAP software office since early in 2002. Before we implemented Woodpecker IT the bug and hotline management was recorded in xls-charts and sent to the responsible person via e-mail. This sometimes caused an incomplete flow of information and an enormous amount of e-mails.

Woodpecker IT provides comfortable recording and makes clear listings of maintenance and product requests possible, various filter options and user-friendly possibilities of grouping issues included. Our customers can enter their requests directly into the online database.

The conception of Woodpecker IT enables us to control the user permissions and makes sure that only defined projects are accessible and released for processing. Since the software now represents the homogeneous interface between quality work, software development and customer support, the flow of information between the the departments of our company has improved and the bug tracking and maintenance process has been quickened.

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